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Case Study: Humanity Scheduling Helps CareMinders Schedule Better

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eBook cover of Case Study: Humanity Scheduling Helps CareMinders Schedule Better

In 2013, Cindee Kelly recognized a growing need in her community for home care services to assist the aging population of Baby Boomers in Lake Mary, Florida. She secured a franchise from CareMinders Home Care, a home care agency that provides companionship, skilled care and related home support services to individuals in their own homes or in other care facilities.

Today, Cindee’s business relies on a team of more than 50 licensed practical nurses, registered nurses, certified nursing assistants, as well as physical and occupational therapists.

Outdated system unable to keep up with CareMinders operations
The CareMinders staff initially used an offline scheduling system, which posed many challenges for the entire team. The administrators had to repeatedly reference the providers’ credentials to ensure they were assigning the right employee to the right patient. Moreover, the managers weren’t able to notify employees about new schedules or updates via email or SMS. If a caregiver missed a shift, one of the schedule administrators would have to immediately return to the office to check the schedule and then contact other providers on call.

“I needed a better solution that matched clients with caregivers efficiently without making a big investment in equipment. It had to work with the Android or iOS platforms my caregivers already had in hand and give me the ability to communicate with my staff when they are at a client’s home.”

Download our case study to learn how Humanity Scheduling helps CareMinders decrease the time spent on employee scheduling by 60%.

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