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Case Study: How Firebirds Manages Staff Shifts in 43 Restaurants with Humanity

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eBook cover of Case Study: How Firebirds Manages Staff Shifts in 43 Restaurants with Humanity

Starting as a single location in Charlotte more than 15 years ago, Firebirds Wood Fired Grill has become a recognized restaurant brand with more than 40 locations across America. With 3,800 employees in over 43 restaurants, it needed a tool to efficiently manage shift scheduling, eliminate errors and avoid scheduling conflicts. As the business grew, Firebirds managers realized that their current staff management methods were in dire need of an upgrade.

While managers at several locations were using Excel spreadsheets to create staff schedules, most of them were relying on even more outdated options. Manual staff scheduling was very time-consuming for managers and led to schedules riddled with errors and conflicts. The entire team needed an easy-to-use, efficient tool that can tackle shift scheduling in more than 40 locations, each with 50-100 employees.

“We were looking to update the way we use and send schedules to our employees to make it easier for them to be informed of their schedule, switch shifts, request time off and change their availability,” explained Robert Hopple, who manages more than 100 employees in Birmingham, Alabama.

Download our case study to see how TCP's Humanity Scheduling helps them schedule employees and half the time and other key benefits to the organization.

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