Case Study: Wicomico County Evolving WFM Solutions
About This Resource
The Department of Information Technology in Wicomico County, Maryland provides computer-related services and security for Wicomico County Departments and other governmental agencies. As the systems project manager, Tyler Lewis oversees the implementation of technology solutions that facilitate interdepartmental functions including time and attendance, payroll and resource management, among many others.
TCP’s engagement with Wicomico County demonstrates how we strive for continuous improvement with our customers. During our 10+ year relationship, both teams have focused on doing what it takes to ensure the County’s workforce management solutions take advantage of the latest technology offered.
The relationship began with the county’s switch from manual, spreadsheet-based workforce management processes—which relied on manual coordination between department heads—to TCP’s modern, automated platform. This change presented challenges for many reasons; in particular:
• Wicomico County has a population of over 100,000; with that comes a large employee base to service the County. Manual processes proved far too cumbersome and, in many cases, led to inaccuracies when managing 16 different departments, all covering various government functions that come with unique needs
• Many County employees are hourly. Keeping track of where employees were and their clock-in/clock-out time was done via Excel spreadsheets, so when it came time for payroll, a significant amount of time was spent on rechecking time data
• The County’s current ERP system had a workforce management module for which the value did not justify the cost
Download this case study to see how TCP Software's 10+-year relationship with Wicomico County has evolved to ensure constant improvements in their workforce management processes.
You May Also Like...
TCP guides you through key steps to help identify what to consider and who needs to be involved when selecting WFM software for construction firms.
Time & attendance is the core of workforce management, learn 5 other tenets for HR pros...here's everything you need to know from TCP Software's experts.
Data synchronization between our TimeClock Plus software and Ellucian Banner is now quicker and more efficient than ever.
Learn the seven of the most common reasons organizations of all sizes and in all industries are migrating to the cloud.