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Customer Service: It’s Not About the Pickles

TCP CEO Eric Thurston shares some customer service insights inspired by an anecdote from a Chick-fil-A manager. As he says, "At the end of the day, good customer service isn’t the lack of having issues, it’s how you handle them."

More Recent Articles

6 Reasons Healthcare Orgs Need Demand-Driven Scheduling

In healthcare, managing demand is not just a business decision. Not having the right number of staff on board can be a matter of life and death.

Prevent Falsified Time with Digital & Mobile Solutions

No one wants to pay for work that doesn’t take place. Turn to digital & mobile solutions that will streamline processes and protect you from hardships.

California Employers Must Adapt to New Time-Rounding Rule

Recently, the California Supreme Court ruled that employers in the state are prohibited from using rounding practices for meal breaks.

How Does the 2021 Stimulus Package Support Investment in Business Tech?

With the American Rescue Plan Act (ARPA) becoming law, it provides a series of stimulus payments for businesses that have been hit hard by the pandemic.

What Is Workforce Management?

Tracking time gets you from clock in/out to payroll, but workforce management consists of integrated solutions to help you make more informed decisions.

Caring for Employees During Times of Transformation

Check out TCP CEO Eric Thurston's blog, "How I See It." In it, he shares his perspectives on leadership, business and other topics that interest him.

How Detailed Should Your Employee Time Tracking Be?

Adding greater levels of detail can help your organization identify opportunities and efficiencies that can drive your bottom line.

Top 5 Ways Payroll Automation Will Benefit Your Business

Automation for key functions such as payroll, benefits and time and attendance technologies is one way to achieve the biggest return on investment.

Union CBA Compliance Made Easy

Collective Bargaining Agreements help to secure contractually-guaranteed pay & benefits. Simplify union CBA compliance with our advanced scheduling tool.

Tech Tip: How Exceptions Can Streamline Your Payroll Processes

Learn how to streamline your payroll processes by identifying exceptions that could keep you from running payroll as usual.

Leave Bidding Takes the Stress Out of Managing Leave Requests

TCP’s Leave Bidding is an advanced absence management tool that helps managers distribute leave with less frustration and greater employee satisfaction.

TCP’s Advanced Scheduler For Public Safety Orgs’ Most Complex Needs

We designed our advanced scheduling solution to help public safety organizations tackle their most complex scheduling needs. Learn how it can help you.

May
20

UPCOMING WEBINAR

It’s Payback Time: Paying Staff Has Never Been Easier

Thu, May 20, 2021 @ 2:00 PM - 3:00 PM CDT

Level Up from Copy-Paste Schedules to Data-Driven Staffing

Now you can leverage your business KPIs to tailor schedules to anticipated demand, thanks to Demand-Driven Scheduling built by Humanity.

Find the Most Qualified Substitute Teachers with TCP’s Substitute Management

Take the stress out of finding substitutes and keep school operations running smoothly with our substitute management solution, Substitute Management.

Once-In-a-Generation Storm Brings the TCP Community Together

With thousands without power in San Angelo and many also without water, TCP opened its doors to families of its employees needing a warm place to stay.

Automated Time Tracking for Title 1 Activities for K-12 Organizations

Time tracking for Title 1 activities for your K-12 school can be easy with our automated solution for recording hours and aligning employee time to budget.

Which Employee Documents Do I Need In Case of an HR Audit?

TCP’s configurable and secure document management solution, allows you to securely store your employee files in the event of a compliance audit.

How Governments Can Become Masters of Remote Workforce Management

The COVID-19 pandemic forced many government agencies to adopt a remote work format for the first time ever. Here are tips on doing it successfully.

Enhancing School Security

Campus Security & Life Safety recently published this article from TCP CEO, Eric Thurston, on sweeping changes made by schools during COVID-19.

Avoid Compliance Issues with Secure Document Management

If you want to stay in compliance and protect sensitive employee information, you need a secure document management solution for your organization.

Is Poor Leave Management Tracking Costing You Money?

Don't let poor leave management tracking negatively impact business operations and cost you money. Here are some ways it could be hurting your bottom line.

Jun
8

UPCOMING WEBINAR

Request Approved: Managing Leave for K-12

Tue, Jun 8, 2021 @ 2:00 PM - 3:00 PM CDT

Frustration-Free Payroll Integration Is Not a Contradiction

TCP eliminates concerns around software integration by creating specially configured modules that work hand-in hand with any major payroll system.

How to Choose the Technology Stack Strategy That’s Right for You

Empower your employees by providing the tools that they really need. Learn how to choose the right technology stack for your organization.

5 Workforce Scheduling Features That Set TCP Software Apart

Do you need workforce scheduling tools to help you manage employee time and attendance? Learn how our workforce management software can help.

How WFM Software Solves Common Workforce Scheduling Issues

How can you address common workforce scheduling issues? Our workforce management software allows you to easily manage & communicate employee schedules

Industry-Leading Time Tracking Solutions

From biometric time clocks to thermal sensor time clocks, learn about TCP's time-tracking solutions to help you manage employee time and attendance.

Online Time and Attendance Leads to Better Decision Making

The right tools for managing employee time and attendance gives a clearer view of employee hours and helps leverage this data for better decision making.

Mobility Is Essential to WFM Solutions

We use our phones to stay in touch, go shopping, and more. Work should be no different! Stay on the go with mobile workforce management software.

Can you Use CARES Act Funds for WFM Solutions?

Learn how you may be able to use CARES Act funds to subsidize new technology that can future proof your organization.

Getting Back to Business Safely

For most of us, getting back to the office does not mean business as usual, but preparing for a new normal.

6 Ways State And Local Governments Can Return To The Office Safely

While government agencies are engrossed in helping communities, some have neglected to prepare their workforces and offices for a safe return to work.

Tech Tip: Asking Questions on Clock Operations

Ask your employees a yes-or-no question before they can complete a clock operation with the TCP® Question on Clock Operation module.

Eliminate the Hassle of Finding Substitute Teachers

Eliminate the hassle of finding qualified substitute teachers for your school district with our SubSearch Plus feature.

Stay Updated on the latest Coronavirus, Workplace Guidelines

The U.S Department of Labor’s OSHA published Guidance on Preparing Workplaces for COVID-19 to help reduce the impact of COVID-19 outbreaks in workplaces.

Temporary Rule: Paid Leave under the Families First Coronavirus Response Act

How you will benefit from the protections and relief offered by the Emergency Paid Sick Leave Act and Emergency Family and Medical Leave Expansion Act.

Families First Coronavirus Response Act

The Families First Coronavirus Response Act includes an Emergency Family and Medical Leave Act expansion, a provision for emergency paid sick leave.

Keep Clear of these Common Overtime Errors

Many employers misunderstand overtime requirements. It's important for HR to train management to avoid overtime errors that other companies have made.

From Workforce Planning to Planning Work

Part-time, temporary, contract & gig workers fill skill gaps and increase productivity. HR can leverage these workers using a workforce planning approach.

Limited vs. Unlimited PTO: Pros and Cons to Consider

Unlimited PTO offers several advantages for both workers and employers, but it isn't for every organization.

Paid Leave May Be 2020's Biggest WorkPlace News

Paid leave has become a mandate in several states across the US including Washington and Oregon. Learn about the other top workplace news for 2020.

A Decade To Remember

We're celebrating another ten years of TCP! Learn how our growth over the past decade has helped us get to where we are today.

DOL Proposal Will Expand Use of Fluctuating Workweek Pay

In May 2020, the Department of Labor announced a final rule that will make fluctuating workweek pay more beneficial for employers and employees.

OFCCP Won’t Review Federal Contractors’ EEO-1 Pay Data

Office of Federal Contract Compliance Programs announced that they won't be reviewing the Federal Contractors' EEO-1 Component 2 pay data this year.

DOL’s Wage and Hour Collects Record $322 Million in Back Pay

The U.S. Department of Labor's Wage and Hour collected a record $322 million in back wages for workers in the fiscal year 2019.

Democrats to Reintroduce Federal Predictable Scheduling Law

Democrats reintroduce the federal predictable scheduling law. Learn how it could impact employees and employers.

EEOC Reduces Employee Pay Data Requirements

The Equal Employment Opportunity Commission announced the drop of the EEO-1 Component 2 data requirement. Learn more about this important change.

Top 5 Ways Payroll Automation Will Benefit Your Business

Automation for key functions such as payroll, benefits and time and attendance technologies is one way to achieve the biggest return on investment.

Start working better. Today.