Empowering People to Work Better
Our goal is to persistently train our people and evolve our systems to help you operate more efficiently. It’s what we do best so you can concentrate on what you do best.
CSR OF THE MONTH: JANUARY
Meet Rukham Khurram
With just a year under her belt as a TCP Tier 1 Technician, Rukham has wasted no time getting to know our products and systems so she is well equipped to service customers. In fact, she expressed that one of the highlights of her job is learning something new every day, including tech support. She also prides herself on being a good listener, which is partly why Rukham works closely with nonprofit organizations and teaches underprivileged kids in her spare time. Working with people so closely both in and outside work has motivated Rukham to continue her studies to one day become a Civil Rights Lawyer.
CSR OF THE MONTH: FEBRUARY
Meet Todd Railsback
Todd joined the TCP customer support team about 8 months ago, bringing with him a tenacity earned through experience. For 7 years, he worked for a software company, and also did a 3-year tour in Iraq for the U.S. Army, often working in temperatures exceeding 120 degrees. His managers told us that no matter the extent of the challenge he’s addressing with a customer, Todd is cool under pressure and always willing to go above and beyond. Outside of work, Todd and his wife, Sondra, love garage sales, spending time with their 2 Yorkies, and playing Canasta.
CSR OF THE MONTH: MARCH
Meet Naveed Khan
In a quest to be independent and self-sufficient, Naveed started working at an early age, which helped open doors to a variety of jobs. Prior to working at TCP, he was a Quality Manager for Uber, a team lead for Western Union, and he also held roles at other SaaS companies, all of which helped prepare him for his position at TCP. Naveed loves helping people whether it’s customers on the phone, a coworker struggling with an issue, or strangers on the street. When he isn’t assisting customers, Naveed spends his time looking through Facebook feeds, watching videos on YouTube, and hanging out with his family.