WFM solutions crafted for retail environments
Empower your organization with better tools and automation
Managing a retail workforce requires flexibility to meet challenges specific to the retail industry. Whether it's tracking labor for hourly staff, scheduling a variety of employee types, or reporting effectively on key metrics, finding a solution that can solve these problems is key to long-term success. Crafted to help retailers manage hourly workforces, TCP's solutions provide the flexibility your organization needs to schedule, track and manage your people, no matter where or how they work.
TCP’s tools and features empower your organization to solve nuanced problems essential to your environment specifically, including leveraging historical data to better build consistent schedules for your hourly workforce. Our solutions will enhance your organization’s visibility into the day-to-day, streamline your pay periods, and help your managers more proactively monitor your staff.
Build and Manage a Better Retail Business with WFM Software
Top capabilities for retail organizations
Create more efficient schedules
Leverage your data
Take advantage of historical shift and labor data to create consistently accurate schedules according to trends and patterns.
Deploy schedules effectively
Utilize mobile and web tools to deliver live and updated schedules instantly to your workforce.
Ensure optimal communication
Use shift tags and descriptions to let the workforce know exactly when, where and what they should be doing.
Optimize the day-to-day
Configure the employee interface
Customize your organization’s deployment methods with configurable mobile apps, time clocks and web browser options.
Empower employee activity
Mitigate employee turnover with a configurable, flexible employee interface that empowers them to perform full self-service functions.
Streamline leave management
Use an automated leave bidding process to ensure you have enough qualified staff members for any given day.
Empower proactive management
Streamline the reaction time for managers with notifications of shift exceptions such as approaching overtime or long shifts.
Automate your reports
Have reports waiting in your inbox when you come to work each day, allowing you to get straight to managing the workforce.
Configure your own dashboard to have the vital information available the moment you log in for the day.
Manage a diverse workforce
Manage a diverse workforce
Easily create and distribute different schedules by employee type, department or role.
Track flexible labor
Report on and manage employee labor even if they work in multiple roles or locations.
Gain deeper insights
Track multiple types of metrics for employee labor that needs both time and numerical values.
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How can our solutions help your retail environment?
Mitigate under and over-staffing
In an industry like retail, historical data showing trends and patterns for staffing requirements can be leveraged to create better schedules in the future. With the Demand-Driven Scheduling feature by TCP’s Humanity Scheduling your organization can automate the analysis and schedule development process by importing your data and letting the system create optimized schedules for you.
Streamline daily management
Collecting time, managing leave, updating schedules and more are all daily aspects of workforce management for retail organizations. Using TCP Software’s workforce management tools your organization can simplify and automate many of these daily processes. Let the solution handle prioritization of leave requests, pushing schedule updates to employees and more so you can focus on tasks that need your personal attention.
Be proactive with management
Reaction time can be everything in managing a retail organization, whether it is mitigating unnecessary costs or personal customer service. With TCP Software’s reports, notifications and exception tracking tools, you can be more proactive with how you manage your workforce’s time and labor. Limit unnecessary overtime or long shifts with notifications sent directly to your inbox when employees are reaching certain thresholds. Stay on top of your workforce management with tools designed to keep you up to date on everything you need to know.
Deploy a flexible solution
The diverse hourly workforce of a retail organization requires a flexible solution to handle its needs. With TCP Software’s deployment options your organization can deliver mobile apps to employees on the go, customize a physical time clock for floor staff and utilize a web browser solution for in-office employees to create the optimal employee interface.
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See how you can empower your people with proven workforce management solutions.