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Case Study: Wicomico County Evolving WFM Solutions

 

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Case Study: Wicomico County Evolving WFM Solutions

The Department of Information Technology in Wicomico County, Maryland provides computer-related services and security for Wicomico County Departments and other governmental agencies. As the systems project manager, Tyler Lewis oversees the implementation of technology solutions that facilitate interdepartmental functions including time and attendance, payroll and resource management, among many others.

TCP’s engagement with Wicomico County demonstrates how we strive for continuous improvement with our customers. During our 10+ year relationship, both teams have focused on doing what it takes to ensure the County’s workforce management solutions take advantage of the latest technology offered.

The relationship began with the county’s switch from manual, spreadsheet-based workforce management processes—which relied on manual coordination between department heads—to TCP’s modern, automated platform. This change presented challenges for many reasons; in particular:
• Wicomico County has a population of over 100,000; with that comes a large employee base to service the County. Manual processes proved far too cumbersome and, in many cases, led to inaccuracies when managing 16 different departments, all covering various government functions that come with unique needs
• Many County employees are hourly. Keeping track of where employees were and their clock-in/clock-out time was done via Excel spreadsheets, so when it came time for payroll, a significant amount of time was spent on rechecking time data
• The County’s current ERP system had a workforce management module for which the value did not justify the cost
The Department of Information Technology in Wicomico County, Maryland provides computer-related services and security for Wicomico County Departments and other governmental agencies. As the systems project manager, Tyler Lewis oversees the implementation of technology solutions that facilitate interdepartmental functions including time and attendance, payroll and resource management, among many others.

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