About This Resource
The Department of Information Technology in Wicomico County, Maryland provides computer-related services and security for Wicomico County Departments and other governmental agencies. As the systems project manager, Tyler Lewis oversees the implementation of technology solutions that facilitate interdepartmental functions including time and attendance, payroll and resource management, among many others.
TCP’s engagement with Wicomico County demonstrates how we strive for continuous improvement with our customers. During our 10+ year relationship, both teams have focused on doing what it takes to ensure the County’s workforce management solutions take advantage of the latest technology offered.
The relationship began with the county’s switch from manual, spreadsheet-based workforce management processes—which relied on manual coordination between department heads—to TCP’s modern, automated platform. This change presented challenges for many reasons; in particular:
• Wicomico County has a population of over 100,000; with that comes a large employee base to service the County. Manual processes proved far too cumbersome and, in many cases, led to inaccuracies when managing 16 different departments, all covering various government functions that come with unique needs
• Many County employees are hourly. Keeping track of where employees were and their clock-in/clock-out time was done via Excel spreadsheets, so when it came time for payroll, a significant amount of time was spent on rechecking time data
• The County’s current ERP system had a workforce management module for which the value did not justify the cost
Download this case study to see how TCP Software's 10+-year relationship with Wicomico County has evolved to ensure constant improvements in their workforce management processes.
You May Also Like...
A precise and accurate understanding of your employees’ work is critical in managing the workforce properly.
Learn how Humanity helped CareMinders deliver care at the right time & place. Employee scheduling now takes 60% less time.
Learn how Toledo Public Schools' Transportation Department implemented automated timekeeping and reduced payroll effort by 85%.
Pre-pandemic, state and local governments were largely resistant to adopting a remote workforce until COVID-19 pandemic hit.